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Media Response – The Star, Ramp Issues

Media Response to the STAR

We refer to the news report in The Star Online entitled “Ramp off, ramp on? Come on” which was published on Tuesday, 16 May 2017 at 3:04pm and would like to clarify the issues raised by the residents of Taman Bukit Segar.

We understand the residents’ apprehension about the ramp and have established active engagements with the affected residents since 2012 which include conducting public opinion survey as well as public briefing involving local council.

We do note the residents’ request for a U-turn underpass and would like to inform that we are looking at the safest and best fit design option for the said development.  Based on the study conducted the underpass U-Turn cannot be built and we have proposed for an overpassed instead. Hence, we have already submitted our plan for a U-Turn overpass and are waiting for approval from the Authority. For the record, in 2010, we were only in the preliminary design stage.

On the residents’ concern that the ramp will be built 13.5m away from the neighborhood’s boundary wall, we would like to explain that the ramp will actually be located 15.7m away from the parapet to the boundary of the land.  This is in compliance with the 13m setback guideline as required by the Authority. With the new proposal of an overpass U-Turn, the distance of the ramp from the nearest houses is 35m.

Safety is our top priority and we would like to assure the residents that in building the ramp, we will conform to the standard and guidelines of the Road Engineering Association of Malaysia (REAM). The concrete barrier that we are building along the ramp will be of optimum safety dimension to ensure stability in case of accidents.

We will be taking necessary measures to ensure minimal inconvenience to the residents during the construction period. Our contractors have already carried out dilapidation survey to the affected houses and noise and vibration monitoring are also being conducted to ascertain the level of noise and vibrations are within the Department of Environment’s approved level.

We appreciate the residents’ feedback and will continue the engagement sessions to address their concerns. Meanwhile, should the residents need further clarification, we encourage them to channel their concerns via our communication channels known as #contactlahkami which comprise of a hotline, Facebook, twitter, email, website, mobile app and customer service mobile kiosks. A unique feature of the #contactlahkami channel is the customer service mobile kiosks which will ply specific routes along the alignment. Residents may view the monthly schedule on the PROLINTAS mobile app which they can download at App Store and Google Play or get updates from SUKE dedicated twitter. Below are the #contactlahkami details:

Hotline telephone     : 1 300 88 9922

Facebook                   : PROLINTAS Highways

Twitter                         : @mySUKEofficial

Email                          : feedback.suke@prolintas.com.my

Website                      : www.mysuke.com.my

Mobile App                : PROLINTAS

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For more information, please contact Mr Mohd Ramali Abu Bakar

General Manager, Corporate Communication Division at 03 – 2164 2450


Projek Lintasan Kota Holdings Sdn Bhd (PROLINTAS) is wholly owned by Permodalan Nasional Berhad (PNB). Through its subsidiaries, the Company is the concessionaire for Ampang–Kuala Lumpur Elevated Highway (AKLEH), Guthrie Corridor Expressway (GCE), Kemuning–Shah Alam Highway (LKSA) and Kajang SILK Highway (SILK). For further information, please visit our website at www.prolintas.com.my.

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